Refunds and cancellation

Cancel any time.

A Levelvale subscription ($10 a month or $89 a year, excluding tax) renews automatically until you cancel. Cancel from your billing page: open the members area → Manage subscription: or by writing to hello@levelvale.com from the email you paid with. Cancellation stops future charges; your access stays open until the end of the period you have already paid for. Nothing is charged after that.

14-day money-back on a first payment.

To withdraw from the contract or ask for this refund, write to hello@levelvale.com within 14 days of your first payment for a new subscription and we refund it in full. No questions are required; a sentence on what was missing helps us. The refund goes back to the original payment method, usually within 5–10 business days depending on your bank.

Renewals.

Renewal charges (the second month or the second year onward) are not refunded, except when the same period was charged twice or when a technical fault on our side kept you from using the service for a substantial part of the period. In those cases write to us and we refund or credit the affected period.

Annual plan.

The annual plan is a single payment for 12 months at a lower price. The 14-day money-back applies to it in full. After 14 days an annual payment is not refunded pro rata; you keep access until the end of the year.

Apartment report.

Buying a report is final: the report opens right after payment, and by paying you agree to receive it immediately. Exceptions: if a technical error kept the report from opening, we open it for you or refund the payment; and cases where the law of the buyer's country directly requires a refund. Seller and payment processor: Paddle (or Gumroad for Bank of Georgia cards); their refund rules also apply.

How payments are processed.

Payments are handled by our payment partner, which acts as the merchant of record: it issues the receipt, applies any VAT or sales tax for your country and processes refunds. This is Paddle.com Market Ltd; payments by Bank of Georgia cards are accepted by Gumroad, Inc. as merchant of record. The partner's name is on your receipt. A refund we approve is issued through the same partner.

Consumers in the EU and UK.

The 14-day money-back above is at least as wide as the statutory right of withdrawal for digital services, and it applies even after you have started using the service. If your local law gives you a longer right, that right applies.

Model withdrawal form.

You do not have to use this form: an email to hello@levelvale.com saying that you withdraw is enough. If you prefer the form, copy it into an email, fill it in and send it within 14 days of your first payment.

(complete and return this form only if you wish to withdraw from the contract)
• To Individual Entrepreneur Tatiana Kuznetsova (Levelvale), Akhmeteli St. 8, Tbilisi, Georgia, hello@levelvale.com:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
• Ordered on (*)/received on (*),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date
(*) Delete as appropriate.

Contact.

hello@levelvale.com. Please write from the address you paid with and include the date of the charge. Postal address for legal notices: Akhmeteli St. 8, Tbilisi, Georgia. This text is published in English and Russian. Georgian version: ქართული.